Prompt Season

1. Free plan

The free plan remains available for users who want to evaluate the product before upgrading.

2. Subscription purchases

Paid purchases activate access to higher limits and advanced features. Because digital access is granted immediately, refunds are generally reviewed case by case rather than guaranteed automatically.

3. Renewal charges

If a plan renews automatically, users should manage renewal settings before the billing date to avoid unwanted charges. Exceptional cases can still be reviewed through support.

4. Duplicate or accidental charges

If you believe you were charged more than once, or charged in error, contact support with the payment email, provider, and approximate transaction time so we can investigate quickly.

5. Provider policies

Some payment providers may apply their own dispute or refund handling rules. In those cases, Prompt Season and the provider records will both be used during review.

6. Contact

For billing help, contact the Prompt Season team using the support address provided on the website or in product billing pages.